Streaming Support Consultant

Summary

Join Sutherland's dynamic team and support customers of a global streaming media and entertainment giant. Build a fulfilling career while connecting with callers and sharing your passion for movies, TV shows, and animation. We offer competitive hourly rates, paid training, additional pay incentives, and comprehensive benefits. Enjoy exciting vacation benefits and opportunities for internal promotion. We provide a supportive environment with health and wellness programs, including a dedicated personal trainer. Grow with us and contribute to exceptional customer experiences.

Requirements

• Possess experience working in a customer service or contact center environment
• Have experience with streaming services and basic troubleshooting skills
• Demonstrate basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel)
• Have technical support experience
• Possess strong problem-diagnosis and problem-solving skills
• Exhibit multitasking skills and the ability to use several applications simultaneously
• Have excellent internet connectivity (2 Mbps upload and 10 Mbps download; wireless and/or satellite internet are not compatible)

Responsibilities

• Provide exceptional guest experience in a customer service or contact center environment
• Troubleshoot streaming service issues on various devices (phones, smart TVs, etc.)
• Utilize multiple applications simultaneously
• Diagnose and solve problems effectively
• Work with CRM applications

Preferred Qualifications

Have experience working with CRM applications

Benefits

• Competitive hourly rate and paid training
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• 401k
• Paid time off
• Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland