Student Adviser

Summary

Join our client, a leading provider of online education, as a Student Adviser and contribute to their mission of delivering high-quality courses globally. This contract position offers a flexible work-from-home schedule (night shift, Monday-Friday, 4 pm to 1 am PH time). You will play a key role in providing exceptional customer support to prospective and enrolled students. Responsibilities include responding to inquiries, processing registrations and payments, and handling administrative tasks. The ideal candidate possesses strong customer service skills, a bachelor's degree, and excellent communication abilities. This is a fantastic opportunity to work independently while making a significant impact on student success.

Requirements

• Must have at least 3 to 4 years of Customer Service experience
• Proven ability to work independently with minimal supervision
• Strong background in customer service and lead response
• Must have a bachelor’s degree
• Excellent written and spoken English (neutral to American accent preferred)
• Confident and professional telephone manner
• High attention to detail and accuracy in tasks
• Fast typing speed with minimal errors
• Ability to prioritize multiple tasks and meet deadlines
• Demonstrated reliability, trustworthiness, and loyalty
• Energetic and proactive work approach
• Pleasing personality
• Analytical and problem solver
• Must be willing to work the night shift
• Quiet, distraction-free home office (no background noise from household, street, or pets)
• Must have their own equipment (laptop)
• Fast and reliable internet connection

Responsibilities

• Respond to prospective student inquiries via phone, email, and live chat
• Provide customer support on account, billing, and general student-related queries
• Process student registrations and incoming payments
• Prepare and coordinate the dispatch of correspondence
• Perform general administrative and ad-hoc tasks as assigned

Preferred Qualifications

5+ years of relevant work experience