Enrollment Advisor

Summary

Join Wall Street Prep (WSP) as a motivated Enrollment Advisor (Contract) to support prospective students interested in our online certificate programs. This short-term, remote role (U.S. only) is perfect for customer service-oriented individuals with strong communication skills. You will be the first point of contact for finance professionals, responding to inquiries via phone and email, guiding them through our programs, and ensuring a high-quality customer experience. The role involves maintaining detailed records of interactions and escalating complex issues as needed. Previous experience in customer service, admissions, or advising is preferred, along with strong communication and time management skills.

Requirements

• Previous experience in customer service, admissions, or advising preferred
• Strong communication skills (verbal and written)
• Friendly, approachable, and solution-oriented mindset
• Ability to multitask and manage time effectively in a fast-paced environment

Responsibilities

• Respond promptly and professionally to prospective and current students via email and phone
• Provide accurate information on program offerings and enrollment processes
• Deliver a high-quality, personalized customer experience that builds trust and confidence in WSP
• Identify and escalate complex questions to the appropriate team members when necessary
• Maintain detailed records of interactions and follow-ups in our CRM system

Preferred Qualifications

Familiarity with online education or the finance industry is a plus