Student Advisor

Summary

Join Think Academy US as a Student Advisor and engage with parents on Facebook and WhatsApp, providing consultations and guiding them towards booking free academic evaluations. This full-time, remote position requires strong communication and logical reasoning skills, fluency in English and Mandarin, and experience in education or online customer service. You will communicate with parents, respond to leads, re-engage inactive users, collect feedback, and collaborate with marketing and conversion teams. The role offers a competitive hourly rate, performance-based bonuses, comprehensive training, growth opportunities, flexible hours, and benefits including 401k, health, vision, and dental insurance. Weekend availability is required. The ideal candidate is self-motivated, organized, and comfortable working remotely with a cross-timezone team.

Requirements

• Bachelor’s degree or above, with strong communication and logical reasoning skills
• Fluency in English and Mandarin is required

Responsibilities

• Communicate with parents through WhatsApp and Messenger to answer questions, explain our curriculum, and guide them toward an evaluation session based on their child's needs
• Respond promptly to inbound leads, assess intent level, and qualify users for follow-up by our enrollment team
• Re-engage inactive or undecided users to boost interest and product awareness
• Collect user feedback, monitor conversation quality and lead performance daily, and provide actionable insights to improve scripts, segmentation, and messaging
• Stay informed about our course offerings and apply that knowledge to recommend appropriate programs for each family
• Collaborate closely with marketing and conversion teams to continuously improve the lead journey and tagging structure

Preferred Qualifications

• Prior experience in education, online customer service, or course sale is a strong advantage
• Familiarity with WhatsApp and Facebook Messenger communication styles; able to drive conversations beyond scripted replies
• Strong ability to identify user needs, match products accordingly, and adapt communication strategies on the fly
• Data-driven mindset: able to track, evaluate, and improve your own lead quality and conversion effectiveness
• Self-motivated, organized, and comfortable working remotely with a cross-timezone team

Benefits

• $18-22/hour
• Performance-based bonus
• Comprehensive training and onboarding support
• Growth opportunities within a global, mission-driven education team
• Flexible working hours and remote work arrangement
• 401k, Health, Vision, & Dental Insurance, if eligible