Student Enrollment Advisor

Summary

Join Keypath as a Student Enrolment Advisor and be the first point of contact for professionals seeking career transformation through education. You will guide prospective students, providing timely advice and personalized pathways to suitable programs. This remote role involves managing student progress, handling inbound and outbound calls, live chats, and utilizing a CRM. Keypath offers a competitive package, flexible work arrangements, and comprehensive training and support. You'll contribute to a supportive team focused on achieving enrolment goals and transforming education globally. The role requires proven customer service or sales experience, strong relationship-building skills, and a commitment to meeting targets. Keypath prioritizes employee well-being and offers various growth opportunities.

Requirements

• Proven experience in a customer service or sales role - you are a self motivated and mission driven individual who finds pride in helping others through education and 1:1 guidance
• Natural relationship-building abilities that create trust and connection
• A proven track record of meeting KPI's or targets while delivering exceptional service across your pipeline
• Attention to detail, with a clear understanding of the value of maintaining accurate customer data
• The drive to thrive in a fast-paced, purpose-led environment

Responsibilities

• Guide prospective students through their decision-making journey to choose the right course for their career ambitions via phone, email, and web chat
• Create personalised pathways for each potential student using your consultative approach
• Transform inquiries into successful enrolments - ensuring you achieve your targets to help in our vision to transform education and transform the world
• Work independently with the freedom to adapt your approach—we trust your expertise, not scripts
• Be a part of a collaborative team that priortises connection, learning and growth
• Connect with prospective students who have already expressed interest
• Spend at least 4 hours a day making outbound calls and handling inbound inquiries about programs and applications
• Provide instant responses to student queries and encourage phone conversations
• Track student progress, follow up on incomplete applications, send deadline reminders, and update the CRM
• Join daily check-ins to share best practices, stay motivated, and align on enrolment goals

Preferred Qualifications

Exposure to higher education is advantageous

Benefits

• Flexible work arrangements: Choose your workspace—remote, office, or hybrid
• Generous Competitive package: Base salary + uncapped commission + superannuation
• Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training
• Equipment and support: Full remote work setup including internet allowance
• Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support
• Growth opportunities: Internal Academy's to help you develop your career and skillset (People Leader's Academy) and heavily discounted Master’s degrees from our university partners + access to LinkedIn Learning