Student Enrolment Advisor

Summary

Join Keypath, a leading EdTech company, as a Student Enrolment Advisor and make a real impact by guiding prospective students towards transformative educational journeys. You will be the first point of contact for professionals seeking career advancement through education, providing personalized advice and support to help them choose the right program. This remote-first role offers flexibility to work from anywhere in Australia, with a competitive salary and commission package, comprehensive training, and opportunities for career growth. Keypath prioritizes employee well-being with benefits like paid mental health days, access to mental health support tools, and discounted Master's degrees from partner universities. If you are a passionate sales or customer service professional with a proven track record of success and a dedication to helping others, this is an opportunity to join a dynamic and supportive team and contribute to a mission-driven organization.

Requirements

• Proven experience in a customer service or sales role - you are a self motivated and mission driven individual who finds pride in helping others through education and 1:1 guidance
• Natural relationship-building abilities that create trust and connection
• A proven track record of meeting KPI's or targets while delivering exceptional service across your pipeline. For our high-achieving advisors, the target is just the starting line – they're all about racing past it!
• Attention to detail, with a clear understanding of the value of maintaining accurate customer data
• The drive to thrive in a fast-paced, purpose-led environment

Responsibilities

• Connect with prospective students who have already expressed interest
• Spend at least 4 hours a day making outbound calls and handling inbound inquiries about programs and applications
• Provide instant responses to student queries and encourage phone conversations
• Track student progress, follow up on incomplete applications, send deadline reminders, and update the CRM
• Join daily check-ins to share best practices, stay motivated, and align on enrolment goals
• Guide prospective students through their decision-making journey to choose the right course for their career ambitions via phone, email, and web chat
• Create personalised pathways for each potential student using your consultative approach
• Transform inquiries into successful enrolments - ensuring you achieve your targets to help in our vision to transform education and transform the world
• Work independently with the freedom to adapt your approach—we trust your expertise, not scripts
• Be a part of a collaborative team that priortises connection, learning and growth

Preferred Qualifications

Exposure to higher education is advantageous

Benefits

• Flexible work arrangements: Choose your workspace—remote, office, or hybrid
• Generous Competitive package: The base salary and commission package will be competitive and tailored to your experience. We are hiring for roles at all levels, from those with 2 years of experience to seasoned high performers
• Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training
• Equipment and support: Full remote work setup including internet allowance
• Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support
• Growth opportunities: Internal Academy's to help you develop your career and skillset (People Leader's Academy) and heavily discounted Master’s degrees from our university partners + access to LinkedIn Learning
• Full-time position (38 hours/week)
• Monday to Friday, 9am – 7pm (rotating roster) AEST/AEDST
• Work remotely in Australia with a reliable internet connection
• A comprehensive and supportive remote onboarding completed over your first 3 days. We start your first week on a Wednesday!
• 2 weeks of shadowing one of our experienced Student Enrolment Advisors to help you hit the ground running
• Ongoing support and training from your Team Leader and our dedicated Sales Training team