Student Success Coach

Summary

Join American College of Education (ACE) as a Student Success Coach and make a difference in the lives of our students! You will provide comprehensive support throughout their academic journey, from enrollment to graduation. This role requires strong communication, problem-solving, and technical skills, along with a passion for helping students succeed. ACE offers a competitive hourly rate, an annual bonus, and a comprehensive benefits package. You will work remotely, collaborating with a supportive team in a virtual environment. If you are a self-motivated individual with a commitment to ACE's B Corp mission, we encourage you to apply.

Requirements

• A Bachelor’s degree is required
• Customer service experience required
• Excellent presentation skills both verbal and written
• Ability to develop professional rapport with students
• Ability to multi-task and meet deadlines; displays a high level of accuracy
• Knowledge of MS Office: Word, Excel, and Outlook

Responsibilities

• Provide student support throughout the student life cycle from Enrollment through Graduation
• Provide technical support associated with MyACE Portal, Canvas, ACE email, and the ACE mobile app
• Be accountable for onboarding activities for new and re-entry students
• Direct students to financing options and assist with finance/payment related questions
• Maintain proactive contact strategies with individual students to assist them with strategies for success at ACE
• Respond to inbound student inquiries immediately and provide assistance to students with any program or success related questions or challenges
• Maintain knowledge of programs offered, policies, and processes to support the student life-cycle
• Manage at-risk students and provide outreach and support
• Be accountable for the expectations outlined in the Student Success Coach Expectation Policy

Preferred Qualifications

• Demonstrates self-reliance by meeting/exceeding workflow needs
• Demonstrates positive attitude and motivation, concern for students, teamwork and excellent time management skills
• Follows established processes as outlined by organization and leadership
• Completes assigned duties based on daily business needs and individual skill set
• Consistently produces a high volume of quality work
• Capable and adapts as needed to work under pressure and meet tight deadlines
• Proven ability to work independently with limited supervision and with other department personnel
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives
• Must have exceptional communication, organization and time management skills
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex time-critical problems
• Must be collaborative in driving decisions and be a team-player
• Must have proven analytical and problem-solving skills with a high attention to detail
• Builds and maintains student satisfaction
• Recognizes and anticipates student needs

Benefits

• Medical, dental & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability