Director, Client Success

Summary

Join UnboundEd as the Director, Client Success and become a trusted advisor to school and district leaders. Reporting to the VP of Strategic Partnerships, you will coach assigned accounts, supporting implementation and operationalization of training. Leverage your expertise to understand client needs, develop tailored strategies, and drive student success. This virtual role allows you to work from anywhere in the US with core business hours and 30% travel required. You will lead a team, manage customer onboarding, provide implementation support, and contribute to sales revenue. UnboundEd offers a competitive salary and generous benefits package.

Requirements

• Bachelor’s degree from an accredited college or university
• Five (5) years of experience in K-12 school or district leadership, designing and developing professional learning solutions; implementing school improvement or action plans with experience working with top-level administrators in person and virtual settings

Responsibilities

• Build and lead a team to support partnership goals
• Lead a team of managers and specialists to create and execute implementation plans and experiences
• Maintain implementation records to track each assigned customer's progress, promote successes, and identify opportunities for improvement
• Lead the creation of new training courses, tools, and materials to support customers with high-quality action planning, implementation planning, and ongoing support
• Own the post-sale onboarding process for new customers
• Provide additional training, guidance, and support as needed
• Collect, analyze, and review participant data post-training; review results with customers and identify opportunities for ongoing engagement
• Connect customers with additional expertise (e.g., from the partnership or program team members)
• Form new partnerships to extend, expand, or deepen the customer's ongoing satisfaction and success. Resolve any issues or concerns quickly, courteously, and professionally
• Lead and manage the creation of training, tools, and materials
• Facilitate ongoing action planning and implementation support
• Collaborate closely with the partnership directors to identify key customer assignments, meet each customer's needs and goals, and continually monitor their ongoing satisfaction and success
• Other related duties and projects as assigned

Preferred Qualifications

• Master’s degree or above
• Commitment to UnboundEd’s organizational values
• Learning orientation and commitment toward diversity, equity, and inclusion
• Knowledge of urban school environments
• Humility and empathy for the equity issues clients face daily
• Deep knowledge of urban school environments, state receivership issues, and proven transformation processes to effectively turn around schools
• Ability to work independently and effectively in a virtual, remote environment and build strong relationships with colleagues and partners across geographies and time zones
• Willingness to work alongside a dynamic, highly collaborative, and vision-driven team
• Entrepreneurial spirit and ability to thrive in a fast-paced and changing environment
• Proficient use of Microsoft Office, Google-based applications, and online collaboration tools such as Slack

Benefits

• Take-as-you-need vacation time
• Group medical, dental, and vision plans
• Disability and life insurance plans
• Employer-sponsored 401K retirement plan with a 5% employer contribution and no vesting period