FourthRev is hiring a
Student Success Manager

Summary

Join FourthRev as a Success Manager and be the key contact for learners enrolled in career accelerator programmes, ensuring learner success at every step. As a Success Manager, you will support, encourage, and guide learners through their career accelerator journey, instilling comfort and confidence in the learner. Your day-to-day will involve organising and delivering 1:1 learner sessions, scheduling and promoting learner group sessions, and developing high-quality documentation to ensure learners have clear course communications.

Requirements

• Equivalent experience within a similar role
• Understanding of the digital skills industries, and those which learners will look to be entering
• Previous experience of working within the education sector, with students at the start or mid career stage
• Demonstrable experience of management and resolution of complex issues
• Excellent administration skills
• Strong Interpersonal skills
• Strong customer service approach and ethic
• Coaching training and or qualification is desired but not essential
• Demonstrate and manage potentially sensitive and personal information with tact and confidentiality

Responsibilities

• Organise and deliver 1:1 learner sessions across numerous timezones
• Schedule, plan and promote learner group sessions, facilitate sessions and generate peer to peer collaboration and learning opportunities
• Deliver learner focussed content that supports, encourages and enables learner engagement and success
• Identify potential blockers for learners, and proactively seek to provide solutions to enable progression
• Develop and deliver high quality documentation to ensure learners have clear, concise course communications
• Support seamless onboarding of new learners
• Be a key, trusted, and supportive contact for learners throughout the entire programme life-cycle working with course facilitators, industry mentors and career coaches to ensure students reach their learning goals
• Communicate with learners through emails, calls and chat, troubleshooting their issues, answering questions, and proactively tracking and supporting their progress
• Be confident working with the product team through learner queries and being the voice of the learner internally
• Facilitate ongoing learner feedback and sentiment through analysing surveys and creating reports
• Regularly report back on learner experience findings and insights
• Work with the wider Success Team to develop support strategies for learners struggling on their programmes
• Experiment through iterations with a continuous improvement mindset in order to improve our internal processes and create efficiencies
• Provide ongoing alumni support to individuals