Remotivate is hiring a
Student Success Advisor

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Remotivate

💵 ~$108k-$163k
📍Remote - United States

Summary

Join College Admission Secrets as a College Admissions Coach! We are looking for a motivated individual with at least 3+ years experience in college admissions coaching or customer success/relationship management. This is a full-time remote position with excellent English communication skills required. Responsibilities include guiding students, serving as the main point of contact, providing empathetic guidance, and contributing to revenue growth.

Requirements

  • Has at least 3+ years experience as a College Admissions Coach or as a Customer Success/Customer Relationship Manager in the Education, Training/Development, and/or Coaching space (college admission coaching experience highly preferred)
  • Excellent English written and verbal communication skills
  • Has familiarity with Discord, Google Drive, Gmail, Slack, Calendly, and Zoom

Responsibilities

  • Proactively organizing meetings and interactive communications with students, parents, and internal team members as required to check progress, provide updates, support students in staying on schedule with milestones, and ensure client satisfaction
  • Utilizing all available resources to assist students with action steps to build their admission candidacy and address application-related questions
  • Serving as the main point of contact for clients, with an emphasis on parent liaison, and providing timely and accurate responses to inquiries concerning the college admissions process and delivery
  • Provide empathetic guidance, conflict resolution, and situational coaching support as may be required by the clients
  • Contributing to the company’s revenue by proactively retaining clients, facilitating additional purchases of services (upsells), or generating referrals from current clients due to high satisfaction with the service they received
  • Conducting regular check-ins with students to ensure their well-being, health, and safety throughout their CAS journey, and providing necessary professional interventions
  • Mentoring students on transferable skills such as time and stress management, project management, and leadership, in conjunction with the wider team, to assist them in successfully achieving their academic and extracurricular goals
  • Coordinating and allocating students and tutors/mentors with the Tutor/Mentor Management team
  • Facilitating meetings with clients and the strategy team to create tutoring and consulting strategies
  • Closely monitoring client and tutor/mentor performance to ensure measurable outcomes
  • Sharing student/family feedback with the wider team, when applicable, and proactively aligning on necessary actions for issue resolution
  • Conducting internal discussions and alignment meetings within the service team regarding students’ progress to ensure everyone is working effectively toward student success
  • Monitoring and reporting on student progress and strategically intervening where necessary for the benefit of the student

Preferred Qualifications

  • Experience in identifying and executing upselling opportunities to maximize client value and revenue growth
  • Bachelor’s degree and certification in Education

Benefits

  • We have an unlimited days off policy
  • Paid Training
  • Flexible working hours

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