Student Support Coach

Summary

Join Noodle as a Student Support Coach (SSC) and help online graduate students excel. As the primary point of contact, you will build rapport with students, proactively addressing their needs and ensuring a seamless university experience. You will monitor academic progress, facilitate orientation, create engaging social programs, and act as a liaison with university staff. The role requires strong communication, problem-solving, and critical thinking skills, along with knowledge of FERPA regulations and Google Workspace. This position offers a competitive compensation package, remote work, and comprehensive benefits, including health insurance, paid time off, and professional development opportunities.

Requirements

• 1-3 years of experience working at a university
• Master’s degree in student affairs, higher education, social work, counseling, or related field
• Strong verbal and written communication and presentation skills
• Critical and analytical thinking skills with strong problem-solving abilities
• Ability to work occasional hours on weekends and evenings
• Working knowledge of FERPA regulations and application
• Working knowledge of Google Workspace (Docs, Slides, Sheets)
• Ability to work effectively in dynamic, rapidly changing, team-based environment

Responsibilities

• Meet with and advise a diverse body of students on strategies for being a successful student
• Monitor student academic progress to identify and follow up on potential concerns that could impede student progress
• Create and facilitate new student orientation sessions
• Increase student engagement by creating and hosting innovative student social programs
• Act as a trusted liaison with university staff to manage tactical day-to-day student scenarios
• Provide students with accurate referrals to campus resources, resolve their issues when possible, and escalate issues as needed
• Assess level of urgency of student needs/questions; respond to urgent student questions within agreed-upon SLAs
• Ensure a seamless student experience by partnering with internal and external cross-functional stakeholders
• Ensure data integrity via documentation of registration data and interactions with students within the CRM (e.g. Salesforce)
• Perform other duties as assigned

Benefits

• Work from the comfort of your home office!
• Great compensation package!
• 401K + match, bonus potential, and equity opportunities
• Tools you need on us! Mac is our computer of choice
• Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
• Paid Parental Leave
• Pre-tax commuter benefits
• 4 weeks paid vacation + 10 paid holidays + paid sick leave
• Access to mental health services like Ginger and Talkspace
• Annual education stipend for lifelong learning
• Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company