πUnited States
Student Support Coach
closed
Noodle
π΅ $48k-$51k
πRemote - United States
Summary
Join Noodle as a Student Support Coach (SSC) and help online graduate students excel. As the primary point of contact, you will build rapport with students, proactively addressing their needs and ensuring a seamless university experience. You will monitor academic progress, facilitate orientation, create engaging social programs, and act as a liaison with university staff. The role requires strong communication, problem-solving, and critical thinking skills, along with knowledge of FERPA regulations and Google Workspace. This position offers a competitive compensation package, remote work, and comprehensive benefits, including health insurance, paid time off, and professional development opportunities.
Requirements
- 1-3 years of experience working at a university
- Masterβs degree in student affairs, higher education, social work, counseling, or related field
- Strong verbal and written communication and presentation skills
- Critical and analytical thinking skills with strong problem-solving abilities
- Ability to work occasional hours on weekends and evenings
- Working knowledge of FERPA regulations and application
- Working knowledge of Google Workspace (Docs, Slides, Sheets)
- Ability to work effectively in dynamic, rapidly changing, team-based environment
Responsibilities
- Meet with and advise a diverse body of students on strategies for being a successful student
- Monitor student academic progress to identify and follow up on potential concerns that could impede student progress
- Create and facilitate new student orientation sessions
- Increase student engagement by creating and hosting innovative student social programs
- Act as a trusted liaison with university staff to manage tactical day-to-day student scenarios
- Provide students with accurate referrals to campus resources, resolve their issues when possible, and escalate issues as needed
- Assess level of urgency of student needs/questions; respond to urgent student questions within agreed-upon SLAs
- Ensure a seamless student experience by partnering with internal and external cross-functional stakeholders
- Ensure data integrity via documentation of registration data and interactions with students within the CRM (e.g. Salesforce)
- Perform other duties as assigned
Benefits
- Work from the comfort of your home office!
- Great compensation package!
- 401K + match, bonus potential, and equity opportunities
- Tools you need on us! Mac is our computer of choice
- Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
- Paid Parental Leave
- Pre-tax commuter benefits
- 4 weeks paid vacation + 10 paid holidays + paid sick leave
- Access to mental health services like Ginger and Talkspace
- Annual education stipend for lifelong learning
- Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company
This job is filled or no longer available
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