Educational Support Specialist

Summary

Join Tutor Me Education as a fully remote Educational Support Specialist! This integral role involves coordinating instructors, tracking student progress, and providing exceptional customer service. You will actively support regional operations, ensuring the delivery of programs and initiatives for students and school district partners. The position requires managing schedules, virtual tutoring sessions, and student academic progress while maintaining operational excellence standards. Strong communication skills and experience in a virtual environment are essential. Relish building relationships with students and families while fostering open communication for effective conflict resolution.

Requirements

• Time management, planning, and prioritization skills
• Ability to organize and manage multiple responsibilities successfully
• Exhibit a professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Work well with others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• CLEAR and EXCELLENT English communication skills (oral and written)
• Proficient in Microsoft Office and Google applications

Responsibilities

• Coordinate instructors
• Track student progress
• Provide quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Preferred Qualifications

Bilingual in English and Spanish

Benefits

• PTO
• Fully Remote