Subject Matter Expert

Summary

Join SOPHiA GENETICS as a Subject Matter Expert (SME) for the Central and Western US! In this critical role, you will partner with Sales Executives, providing deep technical expertise on genomics and NGS workflow products. You will deliver product demonstrations, lead client trainings, and gather competitive intelligence. This position requires experience in commercial technical support within genomics, a relevant scientific degree (Master's or PhD preferred), and strong communication skills. SOPHiA GENETICS offers a flexible and collaborative work environment, opportunities for growth, and various benefits. The role is remote within the Central or Western US and is a permanent, full-time position.

Requirements

• Previous industry experience in commercial technical support role linked to Genomics, including Technical Specialist, Subject Matter Expert, Field Application Specialist or Clinical Application Consultant
• Deep knowledge and understanding of genomics, next-generation sequencing technologies, and related applications
• Bachelor's or higher degree in a relevant scientific field such as Molecular Biology, Genetics, Biotechnology, or similar
• Strong presentation and communication skills, with the ability to effectively convey complex scientific concepts to both technical and non-technical audiences
• Excellent problem-solving and analytical skills, with the ability to quickly learn and adapt to new technologies and scientific advancements
• Ability to travel approximately 30%

Responsibilities

• Partner closely with Sales Executives as a product technical expert to support, drive and close sales opportunities
• Deliver platform demonstrations and technical presentations to customers and participate in trade shows, vendor shows and technical/promotional seminars
• Lead client wet lab trainings and drive product evaluations
• Provide expert knowledge across the full range of SOPHiA GENETICS products and applications, including AI SaaS Solutions to manage and interpret NGS Biomarkers and Laboratory Preparation
• Gather and share competitive market intelligence and drive continuous product development in collaboration with Sales, Marketing and Product Management
• Support our expansion into multimodal data, providing customer solutions across Genomics, Radiomics, Proteomics, Metabolomics, and Transcriptomics

Preferred Qualifications

Masters or PhD preferred

Benefits

• A flexible and friendly working environment with a collaborative atmosphere
• International and multicultural environment
• A fast-growing company with plenty of opportunity for personal growth and development
• All the accessories you need: MacBook Pro, Keyboard, Monitor, Noise-cancelling headphones