Subject Matter Expert, Home Insurance

Summary

Join Jerry.ai, a pre-IPO startup, as the founding Subject Matter Expert for Home Insurance to build and scale a new home insurance product. This cross-functional role blends industry knowledge, operational detail, and strategic thinking. You will collaborate with product managers, designers, engineers, data scientists, and operations teams, as well as executive leaders and founders. The role involves ensuring the quality and reliability of the home insurance experience, supporting underwriting accuracy and sales, and contributing to the company's growth. You will partner with various teams to build and maintain the product, provide strategic recommendations on offerings, support agents with product knowledge and training, lead quality reviews, and stay updated on market trends and regulations. This is a significant investment for Jerry.ai's expansion into the home insurance market.

Requirements

• 4+ years of underwriting or operations experience in home insurance at a top home insurance carrier or insurtech company
• Strong sense of ownership — you're not just here to maintain the status quo; you're here to help us grow and improve
• You obsess over the details because you know that’s the difference between good and great for both our customer and for our business
• You can effortlessly explain complex insurance topics to a wide range of audiences

Responsibilities

• Partner with Product, Data, and Engineering to build and maintain lovable home insurance product flows
• Research and provide strategic recommendations on home insurance product offerings, especially for products subject to complex regulatory requirements
• Support agents with product knowledge and training, resolve underwriting issues, and partner with agent leadership to identify opportunities and develop targeted training to enhance sales effectiveness
• Lead regular quality reviews of the customer experience, proactively identifying opportunities for optimization—and partnering with Product and Operations to implement them
• Stay on top of home insurance market trends, carrier strategies, and regulatory shifts to inform product and business decisions

Preferred Qualifications

Prior experience weathering a scrappy startup is a bonus!

Benefits

• Competitive compensation and benefits
• Remote-friendly with flexibility and ownership