Implementation Scientist

Summary

Join the SOPHiA GENETICS Professional Services Team as an Implementation Scientist for North America and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. This remote role requires minimal travel (20%) to customer sites across the US, ideally based in the Central Time Zone. You will be responsible for onboarding new customers onto the SOPHiA GENETICS platform, ensuring seamless project execution and adoption. Working cross-functionally, you will partner with colleagues for pre- and post-sale coordination. The role involves managing projects, defining sampling strategies, and providing technical training and support. This position offers the opportunity to contribute to a mission-driven organization focused on democratizing data-driven medicine.

Requirements

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
• Excellent communication, presentation, and interpersonal skills are required

Responsibilities

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Coordinate technical and executive stakeholders at all levels both internally and externally
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Drive customer satisfaction through first routine run, and support ongoing application training

Preferred Qualifications

• Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable
• The ideal candidate will possess strong project management skills, with a proven ability to coordinate effectively and communicate with a diverse group of internal and external stakeholders

Benefits

• Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options
• Life and AD&D company provided
• Company 4% match 401K contributions
• Company-paid Short and long-term disability insurance
• 20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised
• FSA commuter benefits
• Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal
• Voluntary Pet Insurance and Auto and Home options
• Employer Assistance Program free for all employees