Success Concierge Manager

Summary

Join our team as a dynamic Success Concierge Manager and deliver exceptional customer experiences, blending strategic account management with production expertise. This hybrid role prioritizes enterprise account success services, including presentations, demonstrations, consultations, onboarding, and content planning. You will also provide concierge-level production support, managing video projects from quoting to delivery. You'll drive account growth while mastering our platform, ensuring flawless execution across production operations, brand services, and strategic solutions. This role requires strong client relationship skills, technical proficiency, strategic thinking, and video production knowledge. Success in this position hinges on your ability to build relationships, deliver exceptional service, and drive revenue growth.

Requirements

• Proven account management and customer success experience
• Exceptional presentation skills and communication (remote and in-person)
• Ability to analyze content trends and propose creative solutions
• Background in video production, from planning to delivery

Responsibilities

• Build and maintain strong client relationships to drive account growth year over year
• Deliver demos, onboarding, training, and platform education for seamless client adoption
• Provide strategic video consultations, identifying content gaps and opportunities
• Develop tailored content plans aligned with brand goals
• Lead subscription renewal discussions, securing equal or increased value annually
• Productize repeat services to meet ongoing client needs
• Own the entire relationship of a set of small to medium accounts as Primary Brand Manager and Success Concierge, through contribution to the business booking numbers on a monthly, quarterly and yearly basis
• Manage video production projects end-to-end, from quoting to final delivery
• Oversee creator matching, logistics, and production management
• Ensure consistent and high-quality service delivery through platform processes
• Act as the bridge between clients and creators for smooth project execution
• Resolve project-related issues efficiently and professionally

Preferred Qualifications

• Account Manager: Skilled in nurturing client relationships and driving revenue growth
• Tech Enthusiast: Confident navigating, demonstrating, onboarding and utilizing technology to deliver results
• Strategic Thinker: Experienced in content planning, trend analysis, and video strategy
• Production Experienced: Knowledge of video creation processes, formats, and platforms
• Problem Solver: Excels in fast-paced, dynamic environments with a focus on solutions