Success Manager

Summary

Join Instrumental Group, a top Elite HubSpot Partner agency, as a HubSpot Success Manager. You will onboard and train clients on HubSpot software, focusing on Marketing, Sales, and Service Hubs. Responsibilities include advising clients on strategy, configuring the software, monitoring activities, and ensuring successful on-time onboarding. You will demonstrate HubSpot expertise and inbound marketing knowledge, effectively communicating best practices. This role requires excellent communication and the ability to manage multiple projects simultaneously. Instrumental Group offers a comprehensive benefits package, including health insurance, retirement plans, paid time off, and a quarterly incentive plan.

Requirements

• Absolutely love HubSpot with 2-4 years of HubSpot experience
• Have excellent written and verbal customer-facing and communication skills
• Get energized by helping others learn and achieve
• Can manage multiple engagements and deliverables simultaneously and ensure successful and timely completion
• Have significant experience with the inbound marketing methodology
• Can find creative ways to meet advanced customer needs
• Love solving complex problems and hate the mundane
• Deal with pressure and deadlines
• Work hard autonomously
• Add value when presented with unique opportunities
• Be hungry to learn and achieve
• Prioritize and balance effectively
• Solve for the client and roll up your sleeves to get work done

Responsibilities

• Demonstrate a passion for training through HubSpot product excellence
• Serve as the lead advisor to clients, running their onboarding experience and helping them to achieve their desired objectives with HubSpot
• Evaluate a customer's marketing and sales requirements, current tech stack, and business objectives to define their ideal onboarding approach
• Define the future state processes and the customer journey(s) that will govern how to implement HubSpot effectively
• Monitor and support HubSpot configuration, sales & marketing activities, campaign setup, technical integrations, reporting, and user adoption activities
• Stay a-breadth the latest developments of HubSpot

Benefits

• Comprehensive medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Accident insurance to provide additional peace of mind
• IRA/401(k) retirement plan to help you save for the future
• 15 paid holidays each year to enjoy time with family and friends
• Generous paid vacation policy to recharge and rejuvenate
• Quarterly incentive plan