Supervisor, Credit

Summary

Join SanMar as a Supervisor, Credit and demonstrate strong leadership, interpersonal, analytical, decision-making, and customer service skills. You will assist team members with customer situations, provide timely feedback and training, conduct performance evaluations, manage risk, and proactively review customer accounts. Collaboration with customers to find win-win solutions is crucial. The role requires a Bachelor's degree or equivalent experience, 4-6 years in accounts receivable, and excellent communication and time management skills. SanMar offers a competitive salary, annual bonus, paid time off, comprehensive benefits (medical, dental, vision, 401k, life insurance, disability coverage, and paid parental leave), and pet insurance.

Requirements

• Bachelor's Degree or equivalent experience
• 4-6 years of experience in an Accounts Receivable department
• Demonstrative of outstanding customer service skills and an understanding of SanMar’s commitment to customer service
• High level of competency with PC and software applications
• The ability to communicate effectively individually and leading a group
• Must be able to work as part of a team, self-directed and with minimal supervision
• Demonstrates strong negotiating and decision-making ability
• Excellent verbal and written communication skills
• Communicating with diplomacy and empathy and with the ability to diffuse stressful situations by demonstrating patience and understanding
• Excellent time management skills
• Demonstrates a positive and professional demeanor and approach

Responsibilities

• Assist Team members with customer situations, discussing options, encouraging their participation and ownership in providing collaborative solutions to customers
• Provide timely feedback to staff, providing training and coaching to assist them with their growth and development
• Is available and approachable to staff, touches base weekly to provide direction and assistance to team members, supports their goals and is available for team member feedback
• Prepare and communicate regular performance evaluations including annual reviews with team members
• Maintain weekly awareness of team member’s metrics and performance standards, providing timely feedback as needed
• Provide aging reviews/feedback to staff, completing in a timely manner, within two weeks of receipt from the Q/A Team
• Manage risk by evaluating analysts decisions on applications to ensure they are following SanMar’s established guidelines
• Proactively review customer accounts and communicating with reps and analysts on a regular basis, providing feedback and suggestions
• Collaborate with customers to find a win-win solution recognizing opportunity for growth while recognizing signs of potential risk and taking steps to minimize loss to SanMar
• Perform other duties as assigned
• Comply with all policies and standards

Benefits

• Salary Range: You`ll earn between $32.56 - $43.27 (WA, NJ); $29.96 - $39.81 (MN, NV, TX, VA); $28.00 - $37.21 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience
• Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary
• Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance