Supervisor, Utilities

Summary

Join Entrata as a Utility Supervisor and oversee the operations of the ResidentUtility product. Manage a team, ensuring accurate and timely task completion and meeting monthly metrics and KPIs. Improve processes and strategically coordinate with other teams for optimal client experience. Responsibilities include personnel and team management, metric tracking, product knowledge maintenance, and customer interaction. Minimum qualifications include leadership skills, basic understanding of utility billing and accounting, initiative, and excellent communication and problem-solving skills. Preferred qualifications include experience managing teams in a professional setting and property management or utility billing experience. Entrata offers a competitive salary and benefits package.

Requirements

• Strong sense of leadership and accountability; ability to lead, train, and develop team members
• Basic understanding of utility provider billing, legal processes, and industry best practices
• Basic understanding of general accounting practices
• Takes initiative in developing new processes and training
• Ability to deliver quality results with strict deadlines
• Ability to evaluate processes and find areas for improvement
• Excellent communication skills, both verbal and written
• Excellent problem-solving skills and attention to detail
• Self-motivated without supervision; a healthy desire to constantly succeed
• Organizational skills are needed to balance workload and team management to achieve optimal results
• Basic computer skills and experience with Office products, specifically Microsoft Excel and Google Suite

Responsibilities

• Personnel and Team Management: Engage with team members to discuss performance, provide coaching, and maintain team goals. Engage in the employee life cycle of team members, including hiring, training, developing, coaching, and taking disciplinary action if/when necessary. Educate and assist team members with processes, procedures, client workload, and client communication
• Metrics, Goals, and KPI’s: Hold team members accountable for team-specific goals and metrics. Manage the team’s workload to consistently meet department metrics and KPIs. Understand and review department and company metrics and KPI’s to ensure your team is consistently meeting and/or exceeding these goals
• Product Knowledge: Maintain expert-level knowledge of the RU products and systems. Identify and improve internal deficiencies with the Product and Development teams. Create new workflows as needed, and monitor and maintain existing workflows (Trainings, SOPs, etc). Incorporate opportunities across the department to gain efficiencies, automate processes, and mature the service offering
• Customer Interaction: Act as the first point of contact for customer escalations related to team members or concerns over the service provided. Collaborate with Implementation Consultants, UEM Associate Directors, Utility Service Managers, Customer Success Managers, and other involved parties to ensure client needs are met

Preferred Qualifications

• 1-3 years of experience managing, leading, and coaching team members in a professional setting
• Property management or utility billing experience

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees