Supplier Success Professional

Summary

Join Avetta as a Supplier Success Professional and contribute to a world-class prequalification system for contractors, suppliers, and vendors. You will be the primary point of contact for Avetta customers, providing professional support and navigating them through the Avetta Cloud Application. This role requires fluency in Italian, Spanish, and English. A hybrid work schedule is available for those within 30 miles of the Maidenhead office after training, with remote options considered for those elsewhere in England. Initial training involves a second shift schedule (2 pm-11 pm UK time) for 4-8 weeks, transitioning to standard daytime business hours. Full working rights in England are required.

Requirements

• Fluency in English, Italian, and Spanish
• Full working rights in England without current or future sponsorship
• Excellent communication skill – both written and orally
• Working PC knowledge, windows preferred and related applications
• An affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability
• Self-Motivated
• Stress tolerance
• Ability to learn and apply new information or skills

Responsibilities

• Provide professional support to all Avetta customers
• Help end-users navigate the Avetta Cloud Application
• Verify technical documents submitted by end users
• Ability to resolve complex issues with focus on customer experience
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Support and explain customer billing and subscription terms
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow-up, both via phone and email
• Communicate and coordinate with internal departments
• Work as a team and be a positive addition to Avetta’s culture
• Performs other duties as assigned
• May be required to attend training, meetings, or seminars

Preferred Qualifications

Call center experience

Benefits

• Hybrid schedule (3 days in office, 2 days work from home) after training (for those within 30 miles of Maidenhead office)
• Remote work option considered for those residing in England outside of commutable distance to Maidenhead