Remote Support Analyst Engineer

Summary

As a Support Analyst Engineer at Kwan Tecnología, you will work in Top Silicon Valley companies and analyze, replicate, and resolve reported customer issues. You are required to have a Bachelor's degree, fluent English skills, strong troubleshooting abilities, and experience with various technologies. The company offers competitive salary, continuous training, home office setup, health insurance, vacation days, flexibility, laptop, and full benefits.

Requirements

• Bachelor's degree or foreign equivalent in Computer Science or Engineering or related field
• Fluent English (intermediate-advanced)
• Strong troubleshooting and analytical skills
• Application servers such as WebLogic, Websphere, and JBoss
• Programming/Support experience with Java
• Experience using DML language in SQL or MySQL
• XML, HTML, application servers, and Web services
• Knowledge of SSL certificates
• Strong OS knowledge of Windows and Linux

Responsibilities

• Analyze, replicate, and resolve reported customer issues of varying complexity
• Provide written and verbal consultation to debug customer related issues
• Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product supporting engineering department

Benefits

• Competitive Salary (above average)
• Continuous training on e-learning platform
• Home Office 100%
• Major Incidents Health Insurance
• 10 Vacation days per year from day one
• Lots of flexibility
• Laptop for your remote work
• Full benefits as per Federal & State Law