Support Associate

Summary

Join Wolt's remote Support Associate team in Greece! Wolt, a leading food delivery platform, seeks customer-obsessed individuals for a full-time, shift-based role. You'll handle 24/7 customer, venue partner, and courier partner support via chat and phone, resolving issues and exceeding expectations. This role requires experience in customer-facing or logistics roles, fluency in Greek and English, and strong multitasking skills. Successful candidates will be fast learners, detail-oriented, and comfortable working in a dynamic, fast-paced startup environment. Remote work is available from multiple regions across Greece (excluding Athens and Thessaloniki). Apply now!

Requirements

• It's a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week (40 hours per week)
• You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team
• You are a fast learner and attentive to both small details and the bigger picture
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
• You're an expert when it comes to your region's food scene, traffic patterns, and the different areas of your city
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment
• Fluency in Greek and ability to work in English is required

Responsibilities

• Handle our 24/7 customer, venue partner and courier partner support together with the team
• Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone
• Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations
• Developing our customer, venue partner and courier partner support together with the team