Customer Support Associate I

Summary

Join our mission-driven fintech company as a Customer Support Associate I and become an integral part of our team. You will provide exceptional phone support to cardholders, offering warm, professional service to those who rely on our services. This remote position offers a flexible 24 or 25-hour work week schedule with various start time options. You will learn our unique communication style, solve customer problems, and help individuals navigate our product. We value empathy, patience, strong communication, and a dedication to helping people. Apply if you're passionate about making a positive impact.

Requirements

• Strong communicator - A patient, kind, and empathetic listener who is eager to understand where people are coming from and help them as much as possible
• Resilient - Energized by the opportunity to speak with customers over the phone for the majority of your day. On average, you can expect to take 11 to 13 calls per hour
• High degree of personal responsibility and ownership in helping customers - A punctual, trustworthy, and reliable professional who goes above and beyond to provide the best possible customer support. Eager to work on a team and create respectful, supportive relationships with teammates and customers. An absolute love for helping people!
• Familiar with technology - Understands how to use a Mac computer, external monitors, and computer accessories to efficiently help our customers. Has a strong and reliable internet connection that can support working from home, and knows how to troubleshoot internet and/or technical issues if needed

Responsibilities

• Provide exceptional support to our customers over the phone
• Learn and embody the “True Link Voice” - our unique way of communicating with customers
• Be a detective and a problem solver who helps guide our customers to the best possible solution
• Help individuals with unique financial needs navigate our product
• Share customer feedback and experiences with the team
• Proudly represent our company, which is known for providing top-notch customer support

Preferred Qualifications

• Previous professional experience working in customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction is a plus
• Ambitious and oriented to learning - Excited to learn and navigate new tech platforms, systems, and processes; interested in learning from feedback and dedicated to improving your skills. An optimist who maintains a positive attitude when faced with a challenge or problem

Benefits

• Competitive wages
• Paid sick leave
• The option to take company holidays off
• Remote work