Support Associate

Summary

Join Wolt's Support team as a fully remote Support Associate! In this role, you will provide exceptional customer service to customers, courier partners, and venues across various countries via live chat and phone. You will play a key role in ensuring smooth delivery operations and contribute to the development of the support function. This position requires excellent communication skills, a customer-obsessed mindset, and fluency in Serbian and English. Wolt offers a comprehensive benefits package including private health insurance, generous vacation time, Wolt credits cashback, and various employee development programs.

Requirements

• You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
• You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
• You can work in shifts and on weekends
• You are fluent/native in Serbian language and you have a full proficiency in English (C1)

Responsibilities

• Supporting our customers, courier partners and venues in different countries, via live chat and phone
• Ensuring that the delivery operations run smoothly
• Developing our support function together with the support team as well as other teams within Wolt

Benefits

• Private Health insurance
• 25+ days of vacation
• Wolt credits cashback
• Employee assistance program
• Wolt-wide training programs
• Team budgets per year