Tessitura is hiring a
Support Consultant

Summary

The Support Consultant will work remotely from Australia or New Zealand to provide essential support services to Tessitura Network Member Organisations in the region. The role involves troubleshooting issues with the Tessitura software, assisting with installations and upgrades, providing business analysis and project management expertise, and presenting at conferences.

Requirements

• Demonstrates strong interpersonal, communication, customer service, relationship-building skills and consistently applies a “customer first” approach to all interactions
• Works calmly, effectively, and flexibly with a large number of clients/members, staff, and other professionals representing a wide diversity of personalities
• Enjoys working in a dynamic, continually evolving environment and is able to adapt to change
• Possesses great project management skills and can manage their own time efficiently with demonstrated ability to meet deadlines and follow schedules
• Has demonstrated experience working collaboratively with a range of stakeholders to deliver business-critical projects within the arts and culture sector
• Maintains solid experience in arts/cultural software and its use and application in an operational/ business context
• Has experience writing queries, stored procedures, views and other database objects with Microsoft SQL Server
• Desires continued learning, or enhances existing, technical and professional skills as directed to meet evolving role requirements
• Enjoys working independently in a virtual environment, is self-sufficient with the ability to work on and prioritise a wide variety of complicated tasks and projects simultaneously
• Proactively collaborates with all aspects and activities of the Global Tessitura Team

Responsibilities

• Using the Helpdesk application, provide accurate and prompt troubleshooting assistance to users for the breadth of the Tessitura software
• Assisting users in troubleshooting Tessitura issues via incoming telephone calls
• Providing assistance to Tessitura members in installing and upgrading the Tessitura application including the database, client files, SOAP and REST services, and associated server components
• Providing business analysis and project management expertise for the implementation of the Tessitura software/application/platform and related software at member organisations
• Preparing for and presenting at the Tessitura Learning and Community conference, as well as other conferences and trade shows