Remote Customer Support Consultant

Summary

The job is for a Customer Support Consultant at SupportYourApp, a multinational company offering technical and customer support services. The role requires fluent Swedish and English (B2 level), basic technical understanding, analytical skills, self-management, and a positive attitude. The work involves providing customer support via calls, chats, emails, and maintaining knowledge of the client's products and services. Benefits include a fixed schedule, opportunity to work remotely, good bonuses for referring friends, paid intensive training and probation, work-life balance, and a responsive management interested in growth.

Requirements

• Fluent Swedish and English B2 level is a must
• Basic technical understanding
• Analytical and research skills
• Self-management skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in customer service
• Experience with CRM systems

Benefits

• Fixed schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development