Support Content Specialist

Summary

Join Rula as a Support Content Specialist and empower our teams and clients by creating clear, accurate, and engaging content. You will craft internal knowledge base articles, optimize macros, and update client-facing help center resources. Collaborate cross-functionally to support product launches and process changes. If you are passionate about simplifying complex information and making a meaningful impact, this role is perfect for you. The position requires 2+ years of experience in content creation and expertise working with customer support teams. Rula offers a 100% remote work environment, attractive pay and benefits, comprehensive health benefits, and generous time-off policies.

Requirements

• 2+ years of experience in content creation, technical writing, or managing knowledge bases (IKBs)
• Expertise working in or closely with customer support teams
• Strong writing and editing skills, with a focus on clarity and accuracy
• Proven ability to break down complex topics into easy-to-understand documentation
• Proficiency in time management, possessing the capacity to handle multiple tasks and prioritize work appropriately
• 1+ years of experience in a fast paced environment (i.e. SaaS focused and/or startup company)

Responsibilities

• Create clear, accurate, and engaging content for internal knowledge base articles, macros, and client-facing help center resources
• Improve efficiency and the support experience through content creation
• Collaborate cross-functionally to support product launches and process changes
• Ensure content evolves alongside the growing organization
• Simplify complex information

Preferred Qualifications

• Knowledge of at least one project management tool (Asana, Jira, etc.) for organizing and reporting on multiple projects
• Previous experience working in Healthcare environment
• Familiarity with Knowledge Management Systems (Workramp, Lessonly, etc.)
• Comfort with leveraging data to diagnose issues, measure effectiveness, identify areas for improvement, and support decision making
• Expertise in managing content updates effectively during product releases or organizational changes, ensuring smooth transitions and consistent messaging

Benefits

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all