Customer And Community Support Specialist

Summary

Join Digital Extremes as a Polish Customer Service Representative and become a Customer Support ninja for Warframe's Polish-speaking players. You will provide prompt and effective customer support, translate game content, moderate the Polish game forum, and interact directly with Polish gamers. Responsibilities include addressing player concerns, updating the Community Team on community trends, and staying informed about game updates. Fluency in Polish and English is required, along with gaming knowledge and excellent customer service skills. Digital Extremes offers competitive salaries, excellent benefits, paid time off, and various professional development opportunities.

Requirements

• Fluent Polish & English speaker, reader and writer
• Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry
• Good knowledge of the principles of good customer service
• Ability to effectively communicate information to customers with the intent of turning disgruntled/dissatisfied players into loyal evangelizing players
• Operational knowledge of online community moderation tools (e.g. IP Board, vBulletin)
• Good technical understanding and a quick study of new tech tools
• Strong organizational and multitasking skills

Responsibilities

• Provide prompt, courteous and effective customer support to Polish speaking end-users of the game
• Provide translation help when needed for the game, marketing/PR and business development
• Review and moderate all user-generated content on the official Polish game forum
• Interact directly with our Polish gamers via tech support tools and official game forum
• Act as the official game representative within the Polish online community (i.e. answer questions/address concerns or issues regarding the game within relevant threads when necessary)
• Regularly update the internal Community Team on trends, information and insights occurring within the Polish game community
• Stay abreast of game changes and updates to anticipate potential issues within the community or game support

Benefits

• Competitive salary with potential bonus opportunities
• Excellent benefits and paid time off
• Matching RRSP or Simple IRA
• Employee Assistance Program (EAP)
• Virtual access to Dialogue or Guardian, our mental wellness and healthcare services app
• Professional development and career support
• Work-life balance wellness subsidies
• Be part of “Giving Back” through a multitude of fundraising venues at DE
• Employee events and team building exercises