Support Development Engineer

Summary

Join EnergyHub's SupportHub team as a Support Engineer and make a significant impact on a growing organization. You will collaborate with engineering, internal stakeholders, and clients to resolve technical issues, configure programs and data flows, build dashboards, and implement technical solutions. This role requires strong problem-solving, communication, and technical skills, including experience with various tools and technologies. EnergyHub offers a generous benefits package, including 100% paid medical for employees, a 401(k) match, flexible scheduling, and more. You will gain valuable experience working with the latest technologies and contribute to a company focused on creating a clean energy future. The role offers opportunities for growth and development within a dynamic and collaborative environment.

Requirements

• Ability to combine information gained from multiple sources to identify root causes
• Strong organizational skills and an eye for calling out areas for improvement
• Strong communication skills
• Comfort working with internal teams as well as external partners
• Comfort working across time zones and cultures
• An understanding of code versioning concepts and experience with tools like git
• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog
• Experience working with 3rd Party API’s using Postman
• Experience with a scripting language such as Python
• Experience or familiarity with Fullstack web development
• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)

Responsibilities

• Identify root causes of technical issues
• Respond to production issues
• Configure programs and data flows between EnergyHub and our OEM or Utility partners
• Configure and update data attributes when no UI is available
• Build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities
• Identify and implement technical solutions to mitigate or correct known issues
• Debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript)
• Contribute bug-fix PR’s to the codebase
• Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements

Preferred Qualifications

• Experience working on a level 3 support team
• Experience working with utilities and/or our many device partners

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program