Support Engineer

Summary

Join our expanding Engineering Operations team as a Support Engineer and help us scale effectively. You will investigate and resolve customer issues, troubleshoot technical problems, perform root cause analysis, and develop scripts to automate operations. Your contributions will directly impact user experience and our growth. This role requires a strong technical foundation, analytical skills, and excellent communication. We offer competitive cryptocurrency compensation, opportunities for advancement, and remote work.

Requirements

• At least one year of experience in software development, technical support, or quality assurance
• Diligence, quality-focused, and analytical skills
• Proactive in contributing to organizational success
• Excellent communication skills and team collaboration
• Working knowledge of databases and SQL
• Experience with Observability tools such as , Grafana and Datadog
• Degree in Computer Science or relevant engineering field
• Willingness to learn Kotlin

Responsibilities

• Investigate and help resolve customer issues
• Troubleshoot technical issues or questions reported by customers
• Perform root cause analysis for production errors and recommend improvements
• Develop scripts to automatically verify end-to-end operation of integrations
• Implement and execute data imports/exports for customers
• Maintain and perform operations related to third-party integrations

Benefits

• Competitive compensation, in cryptocurrency
• The opportunity to progress for high performers
• Remote working