Support Engineer Intern

Summary

Join Jamf as a Support Engineer Intern and gain valuable experience in technical support, troubleshooting, and integration of RapidIdentity products. You will provide direct assistance to customers, handle phone calls, and deliver Tier 1 technical support, focusing on first-touch issue resolution. This internship involves weekly assignments, special projects, building industry acumen, documenting processes, creating reports, ensuring data integrity, shadowing various positions, and creating written correspondence. The role offers opportunities to learn and grow within a supportive and innovative environment. Many interns are hired into full-time roles after successful completion of the internship. Jamf offers a flexible and open work culture.

Requirements

• High School Diploma or GED required
• Must be actively in an accredited program at a college or university and be in good standing
• Desire to learn and take on new challenges
• Excellent interpersonal, oral and written communication skills
• Ability to work under pressure in a fast-paced environment
• Strong attention to detail with an analytical mind and outstanding problem-solving skills

Responsibilities

• Work through weekly assignments and special projects as assigned
• Build and increase industry business acumen to position our solutions to customers
• Take notes and memos during meetings to document key takeaways
• Leverage new and existing information to document processes and procedures
• Create statistical reports utilizing databases, spreadsheets and graphics
• Ensure data-integrity through research by assisting in research, probing for details and offering solutions
• Shadow multiple positions within the assigned department, and train in a variety of tasks
• Create written correspondence to respond to web inquiries and emails with supervision
• Research and gather documentation on company position in the industry
• Attend company functions and networking events
• All other tasks, responsibilities and duties as assigned

Benefits

• Named a 2024 Best Companies to Work For by U.S. News
• Our interns do real work in the real world, with opportunities to dive into current projects, learn alongside full-time employees, code for products in the Apple platform or gain customer facing-experience on a global scale
• Jamf interns can expect strong support, manager involvement, and a team of helpful Jamfs to lend a hand, but also be ready to take initiative and learn in a progressive and innovative environment
• Many interns have been hired into full time roles, go on to great success at peer organizations, or pursue other career paths