Support Engineer - Unified Team

Summary

Join CloudLinux, a global remote-first company, as a Support Engineer and be the first point of contact for customer support tickets. You will deliver world-class technical support, utilizing your Linux expertise to troubleshoot and resolve technical issues. Collaborate with the development team, directly engage with customers, and contribute to product development by sharing insights. This 100% remote role, open to LATAM-based candidates, requires flexibility to work shifts and provide 24/7/365 support. The position offers professional development opportunities, flexible working hours, and various benefits including paid vacation, unlimited sick leave, and medical insurance reimbursement. Contribute to the knowledge base to improve team efficiency and customer satisfaction.

Requirements

• A technical, passionate problem-solver with a customer-centric mindset
• Strong familiarity with Linux, as you'll be supporting the world’s premier web-hosting Linux-based operating system and other leading Linux products
• Experience with popular control panels and security solutions: cPanel, DirectAdmin, Plesk, etc
• Organized, resourceful, and responsive, with the ability to work effectively in a remote setting
• Flexibility to work shifts and provide support on a 24/7/365 basis

Responsibilities

• Deliver world-class technical support to our global clientele, ensuring customer satisfaction and loyalty
• Utilize your extensive Linux expertise to analyze, troubleshoot, and resolve a variety of technical issues
• Collaborate closely with our development team for bug-fixing, troubleshooting, and issue tracking
• Directly engage with customers to ensure their happiness with our products and services
• Contribute to product development by sharing insights gained from customers' issues and use cases
• Create and contribute to Knowledge Base articles to aid in problem resolution

Benefits

• A focus on professional development
• Interesting and challenging projects
• Flexible working hours
• Paid one month vacation per year and unlimited sick leave
• Medical insurance reimbursement
• Co-working and gym/sports reimbursement
• The opportunity to receive a reward for the most innovative idea that the company can patent