Support Engineer, Web Integrations

Summary

Join Smartling's Professional Services team as a Support Engineer, Web Integrations, contributing to the seamless integration of Smartling solutions for our customers. You will maintain customer integrations, ensuring they meet evolving needs. This role requires strong technical skills, excellent communication, and the ability to solve complex problems. You will interact with both technical and business users, manage process changes, and provide best-in-class support. The ideal candidate possesses a relevant degree, experience in customer-facing technical roles, and familiarity with web technologies and APIs. Smartling offers a remote-first work environment, competitive salary, health insurance, flexible PTO, generous parental leave, and a positive company culture.

Requirements

• A third-level degree, or diploma in Computer Science, Engineering or related field
• Relevant experience in a customer-facing role that focuses on technical solution design and implementation
• Ability to demonstrate applied experience with modern web technologies (e.g. HTTP, HTML, CSS, and JavaScript) and REST APIs
• A highly analytical approach to complex problems, and are not intimidated by technical challenges
• Excellent communicator with the capability to advise/persuade technical and non-technical stakeholders
• Ability to drive outcomes despite complexity, ambiguity, or changing scope
• Familiar with at least one programming/scripting language and able to write scripts

Responsibilities

• Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
• Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
• Act with precision and urgency to provide customers with best-in-class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
• Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for the long-term success of customers
• Stay curious about new technologies, develop new tools, and contribute to process improvement

Preferred Qualifications

• Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies such as Nginx
• Hands-on experience with Splunk, Kibana, or similar technologies
• Experience with file engineering and regular expressions
• Familiarity with Content Management Systems (CMS) and SQL
• Software development experience
• Experience with translation, localization, and internationalization processes and/or fluency in multiple languages

Benefits

• Freedom 🏡 - we are remote-first
• Growth - an opportunity to learn and advance your career
• Wealth 💰 - we offer a competitive salary
• Wellness - company-sponsored Health insurance plan
• Balance - flexible PTO + bank holidays. Generous parental leave
• Culture 🤝 - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral programs and Apple equipment