Support Specialist

Summary

Join CA Fortune as a Remote Support Specialist and contribute to the success of our National Distributor Management Team. This fully remote position, available to applicants in Central America and Mexico, focuses on managing distributor processes, ensuring smooth operations, and supporting client profitability. Key responsibilities include managing distributor promotional forms, processing price and specification changes, maintaining a complex calendar, assisting with policies and purchase order revisions, communicating with clients, mastering distributor web portals, and participating in inter-departmental projects. The ideal candidate possesses excellent organizational and multitasking abilities, attention to detail, and strong communication skills. Experience in CPG and familiarity with specific software are preferred. CA Fortune offers a competitive compensation package and a supportive, inclusive work environment with opportunities for professional growth.

Requirements

• Excellent organizational and multitasking abilities
• Attention to detail and accuracy
• Resourceful, problem-solving mindset and ability to find information independently
• Professional written and verbal communication skills
• Strong Microsoft Office and computer skills

Responsibilities

• Manage the completion and submission of distributor promotional forms
• Process product price and specification changes within distributor systems
• Maintain a complex calendar of distributor processes and deadlines
• Assist the support department with distributor policies, purchase order revisions, and trade deduction resolution
• Communicate effectively with client representatives to complete tasks and meet deadlines
• Master distributor web portals, analyzing inventory, item, and sales data to enhance client profitability
• Participate in inter-departmental projects to meet key performance indicators (KPIs) set by clients

Preferred Qualifications

• 2+ years of office administrative experience (preferred)
• Experience in consumer packaged goods (CPG) is a plus
• Experience with Grocers Supply, KeHE, or UNFI is a plus

Benefits

• Full time positions
• 100% remote positions
• Competitive compensation package
• An inclusive, fast pace exciting environment culture offering accelerated professional growth
• 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs
• Opportunities for cross-functional development