Foothold Technology is hiring a
Support Specialist

Summary

The job description is for a Support Specialist role at Foothold Technology's Support team. The role involves providing help desk assistance, troubleshooting issues, configuring database settings, and assisting Product & Engineering as subject matter experts. Key responsibilities include providing above-and-beyond support, utilizing Support workflows effectively, collaborating with other teams, contributing to Customer Experience Initiatives, and maintaining proficiency in ticketing software such as HappyFox.

Requirements

• Proficiency in ticketing software such as HappyFox
• Strong written and verbal communication skills
• Ability to convey technical information in a clear and understandable manner
• Excellent customer service skills
• Strong analytical and problem-solving skills to diagnose and resolve issues efficiently

Responsibilities

• Provide above and beyond support
• Communicate with customers effectively and professionally
• Utilize Support workflows, tools, and procedures effectively
• Balance productivity and efficiency consistently
• Collaborate effectively with other teams to get the job done
• Understand importance of keeping up to date with support best practices
• Contribute to Customer Experience Initiatives