SugarCRM is hiring a
Application Support Specialist

Summary

Join SugarCRM as a Support Specialist and help create 'customers for life' by delivering world-class support to our customers and partners. This role involves troubleshooting and resolving installation, implementation, and production issues, working cohesively with other departments, and continuously learning about Sugar products. Required qualifications include 1+ years in a technical, customer-facing role, knowledge of SQL, proficiency in written and spoken English. Desired qualifications include experience with the Linux-Apache-MySQL-PHP stack, SugarCRM or other CRM/CX platforms, SaaS applications, developing email marketing campaigns, command-line interfaces, web technology stacks, server-side scripting languages, and knowledge of Marketing Automation tools. The expected salary range is $55,000 - $63,000 a year, plus Super. Benefits include a benefit stipend, health & wellness reimbursement program, educational resources, various discount programs, and being a merit-based company with opportunities to learn, excel, and grow your career.

Requirements

• 1+ years in a technical, customer-facing role
• Knowledge of SQL
• Proficient in written and spoken English

Responsibilities

• Create 'customers for life’ by delivering world-class support to our customers and partners
• Be responsive, professional, and proactive in all interactions
• Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged
• Troubleshoot and resolve installation, implementation, and production issues
• Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
• Share your knowledge, experience, and best practices with the Support department
• Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
• Document known solutions for internal collaboration and public consumption

Preferred Qualifications

• Linux-Apache-MySQL-PHP stack experience preferred
• Experience with SugarCRM or other CRM/CX platforms strongly desired
• Experience with SaaS applications strongly desired
• Experience with developing & executing email marketing campaigns and/or Marketing Automation tools
• Experience with command-line interfaces
• Experience with web technology stacks
• Knowledgeable in a server-side scripting language

Benefits

• Benefit Stipend
• Health &Wellness Reimbursement Program
• Educational Resources - Career & Personal Development Program
• Various discount programs (i.e. travel, virtual exercise classes, etc.)
• We are a merit-based company with many opportunities to learn, excel and grow your career!