Lodgify is hiring a
Customer Support Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company in Barcelona as a Customer Support Specialist! Help customers effectively use Lodgify to grow their vacation rental businesses by responding to support requests, troubleshooting issues, and maintaining client relationships.

Requirements

• Outstanding verbal and written communication skills in English & Italian (both!)
• Easily connect with people and understand their issues
• Passion for creating the best customer experience ever
• Organized and able to handle multiple inquiries
• Positive attitude and sense of responsibility
• Familiar with cloud-based applications and internet expert
• Love taking ownership of side projects

Responsibilities

• Provide information and advice users on appropriate action to solve issues
• Respond to incoming requests for assistance via email, phone or chat
• Ensure excellent service and a high level of customer satisfaction
• Maintain client relationships through product support over the phone, email or chat
• Troubleshoot technical issues
• Report customers feedback/issues to relevant departments & Follow up

Benefits

• The freedom to work from home any day that works for you
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too)
• Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€
• Flexible Remuneration options for your transportation needs
• Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
• Free Spanish classes
• Boost your earning potential with our referral program that offers paid compensation
• Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!
• Work in a dynamic environment with offices fully equipped for fun with ping pong, foosball, surrounded by an international team of +60 nationalities