Support Specialist I

Summary

Join Brex's Customer Experience team as a Support Specialist I in Ottawa, working fully remotely. You will provide exceptional customer support via email, phone, and chat, resolving inquiries effectively and composing personalized responses. Your responsibilities include triaging requests, identifying trends, documenting bugs, and contributing to team goals. You'll need strong communication and problem-solving skills, empathy, and a passion for customer support. Brex offers competitive hourly pay, overtime pay, and potential equity and other compensation.

Requirements

• This role is required to be located within the greater Ottawa, ON area
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Ability to communicate technical problems in a clear and tactful way
• Strong verbal and written communication skills
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Responsibilities

• Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat
• Compose thoughtful, personalized responses for a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team
• Identify, reproduce, and document bugs for the engineering teams
• Make active contributions to help achieve team goals and successes
• Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Preferred Qualifications

• Bachelor's degree
• FinTech experience
• Prior experience in a customer-facing role, ideally in a support function
• Currently hold or have recently held a Series 7 and/or 63 securities license
• Willingness to work overtime

Benefits

• The expected pay range for this role is $23.00 CAD - $24.00 CAD per hour
• This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime
• Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package
• This role will be fully remote and based in Ottawa