Support Technician - Basketball

Summary

Join our team as a Basketball Remote Support Technician, playing a key part in delivering Video Replay systems across elite Basketball competitions. Based remotely or at Hawk-Eye’s Head Office in Basingstoke, you will play a crucial role in the setup and delivery of cutting-edge technology, liaising with Operational Teams across Europe and external stakeholders. The role involves remote setup and monitoring of Hawk-Eye Video Replay Systems on Basketball Match Days, collaborating with onsite operators and broadcast teams. You will investigate and troubleshoot hardware and software issues, providing technical support and logging issues. This is a casual, part-time position with an hourly rate of £15.00, requiring availability for Thursday and Friday evenings, and occasional Tuesday and Wednesday evenings, from late September to early May. In-person training may be required at the head office in Basingstoke.

Requirements

• Experience of live IT support processes, including raising, prioritising and resolving tickets in a timely fashion, using technical resources to resolve issues live and escalating appropriately
• Experience with hands-on support of software troubleshooting processes via remote desktop software
• The ability to manage multiple tasks during busy periods
• Excellent communication skills (English)
• Process driven, thorough approach to tasks
• Candidate must be available to work the majority of Thursdays & Fridays afternoons/evenings, and occasional Tuesday & Wednesday afternoons/evenings from late September to early May

Responsibilities

• Remote setup and monitoring of Hawk-Eye Video Replay Systems on Basketball Match Days
• Collaborating with onsite operators, and broadcast teams to ensure each system is set up appropriately pre-match
• Investigating/Troubleshooting hardware and software issues as technical support for the on site users or technicians
• Logging issues and raising tickets as part of a thorough operational reporting process

Preferred Qualifications

Basic knowledge of small scale LAN network infrastructure and network hardware troubleshooting experience (including fibre) is desirable