Sustainability Consultant

Summary

Join our Customer Success team as a technical Customer Success Manager to drive the success and growth of large enterprise manufacturing customers, leveraging your expertise in lifecycle assessment (LCA) and sustainability practices.

Requirements

• Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or a related field
• 5+ years of experience in sustainability consulting, with a strong focus on lifecycle assessment (LCA)
• Proven experience in customer success, account management, or related roles, particularly with large enterprise manufacturing clients
• Solid understanding of risk management, compliance, and cost optimization in the context of sustainability
• Strong project management skills, with the ability to develop and execute detailed project plans
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Technical proficiency in sustainability software tools and platforms
• Ability to work independently in a remote environment, managing multiple priorities and deadlines
• Experience with North American regulatory environments and sustainability standards
• Familiarity with customer success platforms and CRM tools
• Professional certifications in sustainability (e.g., LEED, GRI, LCA certifications)

Responsibilities

• Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals
• Offer domain and technical support on risk management, compliance, and cost optimization
• Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics
• Drive customer renewals by ensuring they achieve their desired outcomes with our solutions
• Identify opportunities for upselling and cross-selling to promote customer growth
• Collaborate with customers to develop project plans, ensuring accountability and success for both parties
• Work closely with the implementation team to ensure smooth onboarding and ongoing customer success
• Provide feedback and insights from customers to the implementation team to improve service delivery
• Assist in the development of best practices and processes to enhance customer satisfaction
• Create and maintain success sheets, project documentation, and other materials to support customer success
• Monitor and report on customer progress, highlighting successes and identifying areas for improvement
• Prepare and deliver regular reports and presentations to customers and internal stakeholders
• Act as the voice of the customer within the organization, advocating for their needs and challenges
• Participate in customer success forums, webinars, and other events to share knowledge and best practices
• Gather and analyze customer feedback to drive continuous improvement in our services

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including health, dental, and retirement plans
• Opportunities for professional growth and development
• A collaborative and supportive work environment
• The chance to make a meaningful impact on the sustainability goals of leading global enterprises