Swedish Customer Advisor

Summary

The job involves managing incoming calls, identifying and addressing customer needs, building trust through communication, providing accurate information using tools, maintaining records of interactions, processing customer accounts, and following communication guidelines. The candidate should be a fluent Swedish speaker (C2 level) and have good command of English (B2-C1). They should also possess strong phone contact handling skills, excellent communication and presentation skills, customer orientation, ability to adapt to different types of customers, multi-tasking skills, time management skills, and good MS Office skills.

Requirements

• Native or near to native Swedish language (C2)
• Very good command of English language (B2 –C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Managing of incoming calls
• Identify and access customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Benefits

• Competitive Remuneration package
• Indefinite Contract
• Extra bonus depending on the performance appraisal
• Private life & health insurance
• Ticket restaurant
• Relocation Cost (for candidates outside Greece)