System Administrator

Summary

Join dLocal, a global payments company, and become a System Administrator in our Service Desk team. Oversee the resolution of escalated issues from Level 1 support, manage SaaS applications, implement automation, and integrate new applications with Azure Active Directory. Create and review documentation, ensuring comprehensive records. This role requires a Bachelor's degree in a related field or equivalent experience, proven service desk experience, and expertise with various applications like AzureAD, Jamf, and Jira. Strong problem-solving and communication skills are essential. dLocal offers remote work flexibility, a dynamic fintech environment, referral bonuses, learning and development opportunities, language classes, a social budget, and unique opportunities like dLocal Houses.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
• Proven experience in a service desk or technical support role
• Experience using  AzureAD, Jamf, Microsoft Intune, ManageEngine and Jira
• Strong knowledge of computer systems, software, and hardware
• Excellent problem-solving and communication skills
• Ability to prioritize and manage several open issues at the same time
• Familiarity with remote desktop applications and help desk software (e.g., TeamViewer, Zendesk, ServiceNow)
• Network troubleshooting skills
• General knowledge of public cloud providers (eg AWS, GCP, Azure)

Responsibilities

• Oversee the resolution of escalated issues by Level 1 support, ensuring timely and effective solutions
• Manage the portfolio of Software as a Service (SAAS) applications within our organizational stack
• Implement automation for recurrent tasks to enhance operational efficiency
• Facilitate the seamless integration of new applications into our Identity Management software, specifically Azure Active Directory
• Undertake the creation and thorough review of documentation to maintain comprehensive and accurate records

Preferred Qualifications

Strong experience in Jira, specializing in automations, backend project configuration, workflows, and integrations with third-party applications

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!