System Administrator

Summary

Join a global team that makes it happen in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
• Proven experience in a service desk or technical support role
• Experience using AzureAD, Jamf, Microsoft Intune, ManageEngine and Jira
• Strong knowledge of computer systems, software, and hardware
• Excellent problem-solving and communication skills
• Ability to prioritize and manage several open issues at the same time
• Familiarity with remote desktop applications and help desk software (e.g., TeamViewer, Zendesk, ServiceNow)
• Network troubleshooting skills
• General knowledge of public cloud providers (eg AWS, GCP, Azure)
• Strong experience in Jira, specializing in automations, backend project configuration, workflows, and integrations with third-party applications

Responsibilities

• Oversee the resolution of escalated issues by Level 1 support, ensuring timely and effective solutions
• Manage the portfolio of Software as a Service (SAAS) applications within our organizational stack
• Implement automation for recurrent tasks to enhance operational efficiency
• Facilitate the seamless integration of new applications into our Identity Management software, specifically Azure Active Directory
• Undertake the creation and thorough review of documentation to maintain comprehensive and accurate records