System Administrator

Summary

Join IMPACT BRANDS as a remote Zendesk System Administrator and help us impact billions of lives! We are a leading health and wellness company with a remote-first culture, offering a home office budget, health and wellness budget, 25+ working days of holidays, and paid volunteer days. You will administer and maintain various Zendesk tools, configure settings, manage user access, implement apps, and identify process improvements. We offer professional growth opportunities, an achievement bonus, access to company products, and a flat work culture. The role requires a Bachelor's degree in IT or a related field, proven experience as a System Administrator, strong analytical and problem-solving skills, excellent communication, and fluency in English and Lithuanian.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field
• Proven experience as a System Administrator working with customer support platforms in a complex environment
• Strong analytical and problem-solving skills, with attention to detail
• Ability to translate business needs into technical solutions
• Excellent communication and collaboration skills
• Self-driven and capable of working independently and as part of a team
• Fluency in English and Lithuanian, both written and spoken

Responsibilities

• Administer and maintain Zendesk Support, Guide, Chat, Talk, and other tools (e.g., Explore, Sell, Sunshine)
• Configure and optimize settings, including triggers, automation, SLAs, custom fields, etc
• Manage user roles, permissions, and groups to ensure secure and appropriate access
• Implement and manage Zendesk apps
• Identify opportunities for process improvement and efficiency gains within Zendesk
• Stay current with Zendesk features and implement relevant updates
• Serve as the primary point of contact for Zendesk-related inquiries and troubleshooting
• Maintain thorough documentation of all configurations, processes, and integrations
• And other assigned tasks

Benefits

• Remote work
• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation
• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported
• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work
• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact
• Personal development opportunities. Improve yourself through training online or conferences worldwide - Miami, Las Vegas, Dubai, Bangkok, etc
• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success
• Achievement Bonus. We celebrate our company's successes by offering an annual bonus
• Our company products. Get exclusive access to our health and wellness products
• Flatwork culture. The chance to influence the company right from the start
• Team spirit. Enjoy regular team-building activities and engaging online events