System Migration Analyst

Summary

Join our team as a talented System Migration Analyst! This remote position offers a unique schedule (2:00 AM to 10:00 AM CST) supporting member needs. You will be the primary point of contact for members during upgrades, assessing their needs and developing tailored plans. Collaboration with internal teams is key to seamless implementations. Strong organizational, communication, and technical skills are essential, along with experience in customer-focused roles and knowledge of system integrations and upgrade methodologies. This role requires advanced English proficiency and after-hours availability.

Requirements

• Bachelor’s degree in information technology, Business Administration, or a related field
• Experience in customer or member-focused roles, such as account management, IT support, or project coordination
• Knowledge of system integrations, data migration, and upgrade methodologies
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and member-friendly manner
• Advanced English
• Availability for after-hours work to minimize disruptions for members

Responsibilities

• Act as the primary point of contact for members during upgrade initiatives
• Assess member needs, system configurations, and readiness for upgrades
• Develop and communicate tailored upgrade plans and timelines for each member
• Collaborate with internal teams (e.g., IT, project management, and customer success) to ensure seamless implementations
• Provide proactive communication to members about the upgrade process, expected outcomes, and potential disruptions
• Offer technical support and troubleshooting during and after the upgrade process
• Document upgrade activities, including configurations, challenges, and feedback, to improve future processes
• Monitor upgrade progress to address and resolve issues promptly

Benefits

• Remote work
• Flexible hours (2:00 AM to 10:00 AM CST)