Implementation Manager

Summary

Join SweedPos, a product-driven startup, as an Implementation Manager to build a scalable, proactive Implementation function. You will be a key part of the Customer Success organization, defining onboarding processes and directly impacting customer experience. The role involves onboarding new dispensary clients onto the company's POS platform, serving as a project owner during the pre-launch phase, guiding clients through setup, and ensuring a smooth transition. You will work cross-functionally with various teams, improve internal documentation, track implementation performance, and identify areas for improvement. This position is ideal for individuals who thrive in structured environments, enjoy problem-solving, and love helping clients. SweedPos is reimagining how cannabis retailers operate, offering an all-in-one platform.

Requirements

• Experience with customer onboarding, project coordination, training, or platform support
• Proven ability to manage multiple complex projects at once with excellent structured organizational skills
• Comfort with project management technology (e.g., Hubspot, JIRA, ClickUp, Slack, Notion)
• Comfort with hardware setup/troubleshooting from a wide array of systems (mostly PC)
• Ability to confidently guide clients through timelines, expectations, and best practice
• Strong communication skills — both with clients and internally
• Comfort working with cannabis operators and understanding their operational nuances
• Hardware setup/troubleshooting experience

Responsibilities

• Serve as the primary project coordinator for onboarding dispensaries post-sale, from kickoff to go-live
• Lead and manage implementation calls, data migration tasks, platform setup and training, and launch readiness
• Work cross-functionally with Support, Product, Sales and Account Management to ensure smooth handoffs and clear client expectations
• Help improve and maintain internal onboarding documentation, checklists, and customer guides
• Track implementation performance using internal tools and dashboards, identifying areas for improvement in product, processes, templates, or tools
• Be a voice of the customer during early adoption to ensure product fit and user confidence
• Identify opportunities for process improvement in onboarding flow and documentation

Preferred Qualifications

• Familiarity with POS systems and/or cannabis retail operations (inventory, compliance, METRC, etc.) is a big plus
• A systems-thinker mindset—you’re always looking to improve how things are done, not just do them
• Proactivity – We love team members who take initiative and provide feedback
• Critical thinking – We value problem-solvers who think beyond just writing code
• Adaptability – Our industry is evolving fast, and we need people who thrive in change
• Knowledge of compliance systems like METRC, BioTrack, or state-specific frameworks

Benefits

• Medical, dental, vision, and other health insurance options
• Paid parental leave
• Paid company observed holidays
• Generous paid time off