Systems Administrator II

Summary

Join Jenzabar's Managed Services team as a Systems Administrator II and leverage your analytical, technical, and communication skills to deliver responsive solutions to our clients. You will work collaboratively with internal teams and clients to troubleshoot and resolve system issues, ensuring smooth operations. This role requires proven experience in systems administration, problem-solving, and communication. You will install, configure, and maintain Jenzabar core products, proactively identify and resolve problems, and provide technical expertise. The position offers a competitive salary, annual bonus, and a comprehensive benefits package.

Requirements

• 2+ years in a Systems Administrator role
• Experience with Web Servers, application servers and mission critical applications
• Windows experience
• Experience working in a virtualized environment
• Problem Solving and troubleshooting skills, including ability to perform root cause analysis design preventative activities
• Excellent analytical and problem-solving skills
• Able to quickly learn new software setup requirements, configuration rules, update procedures, etc. (and to then train other users, whether the customer or internal Jenzabar associates)
• Takes responsibility for and shows initiative in learning how to use/manage systems more effectively
• Excellent verbal and written communication skills

Responsibilities

• Works cooperatively with Managed Services staff members, Clients, and other teams/departments within Jenzabar to determine problems/solutions in delivery of Managed Services to customers
• Acts as a facilitator for the Jenzabar teams who may be helping to trouble-shoot or evaluate system, software, network, or data issues
• Completes other duties as assigned by the Managed Services Manager or the designated Project Manager
• Provides technical expertise and recommendations in assessing software/hardware projects and initiatives
• Responsible for writing documentation/instructions related to standard and custom configuration of applications and operating procedures
• Identifies opportunities that can improve the efficiency of business processes within Managed Services and Client operations
• Install, configure, upgrade, test, and deploy Jenzabar core products
• Perform regular server checks, proactively identify problems, and provide effective solutions
• Respond to customer tickets in timely and professional manner
• Provide Monthly Remote Management reports to customers
• Refresh development servers with production applications and data as needed
• Communicate and collaborate well with team members
• Assist customers with resolving system issues and escalates problems when appropriate
• Install/Upgrade SQL Server per best practices and Jenzabar Managed Services guidelines
• Intermediate understanding of Jenzabar core product Administration
• Assist Systems Administrator I with issues before they escalate
• Investigate and resolve application functionality related issues - provide support, troubleshooting, and communication while determining the appropriate steps in delivering the solution

Preferred Qualifications

• Scripting-any language
• Networking knowledge
• Experience working in a high availability environment
• Bachelor’s degree

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance
• Annual bonus