System Administrator

Summary

Join iHorizons as a Senior System Administrator (Internal IT) and play a crucial role in ensuring the smooth operation of the company's internal infrastructure, including servers, storage, network, and O365 administration. You will work closely with vendors to maintain system stability, integrity, and efficiency. This position involves implementing and administering core infrastructure using industry best practices, ensuring 100% uptime with minimal downtime, and providing immediate solutions for problem management and maintenance. You will also be responsible for implementing contingency and risk aversion tools and techniques.

Requirements

• Bachelor’s degree in computer science (or related area) preferred
• Overall, 4-5 years and above experience in IT System Administration
• Experience in environments with 200 users and above
• Good knowledge of Windows Server latest versions and desktop latest operating systems
• Good knowledge of Active Directory and supporting services (DNS, DHCP, etc.)
• Good knowledge and administration experience with Microsoft Office 365 services including support for Office 365 Admin services, DirSync, Azure password sync, Hybrid Exchange 2016, Office 365 Exchange services, Teams, OneDrive for Business services, SharePoint services, and other Office 365 services
• Knowledge in setting up VMs and networks using Hyper-V and Azure IaaS
• Sound knowledge in many of the following: SharePoint online, VSTS (DevOps), TFS Server, SharePoint Server latest version, Microsoft SQL /latest version, Internet Information Server (IIS), and application/web site deployment and management within IIS, Routing and Remote Access Services
• Knowledge and experience with backup and recovery tools; Windows System Backup, Veeam Backup, and Replication or any enterprise backup and restore application
• A solid understanding of LAN/WAN networking
• Accomplish LAN Routing and Switching design and configuration. Advanced troubleshooting of networking issues
• Knowledge of storage technologies - NAS, iSCSI
• Intermediate understanding of VoIP and telephony solutions
• High initiative and ability to work independently according to strict schedules, ability to schedule one's workload in order to meet deadlines in a timely manner, and ability to work effectively without supervision
• Possesses the ability to complete multiple simultaneous tasks in a timely manner
• Customer service attitude and front-line support skills
• Comprehend technical information as presented or observed and learn quickly

Responsibilities

• Configure hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment
• Implement and monitor configuration management, and reporting functions that will make a hands-off environment
• Configure and manage the implementation of management tools including monitoring, security, and backup tools
• Configure and manage the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access, etc
• Works with infrastructure teams, application teams, service providers, and end-users to ensure solid solutions to maintain secure, and highly available systems
• Participate in the data center and/or office migration activities as needed
• Schedules and participates in IT maintenance activities
• Diagnosis and root cause analysis of IT incidents
• Provide after-hours support for Infrastructure related emergencies as well as occasional weekend maintenance
• Perform remote and onsite installs, upgrades, configuration, and advanced troubleshooting of end-user hardware and software
• Accept warm transfers from the Helpdesk and other System Admins to continue remote support
• Monitors the ticket queue, assigns tickets, and verifies ticket completion
• Helping in training end users in the use of software systems and hardware
• Helping in interacting with and training internal employees at a technical level, as required
• Stays current with technological developments and helps in recommending ways for the organization to take advantage of new technology
• Create accurate solutions and documentation for internal support processes and procedures
• IT Asset Inventory Management
• Maintain IT asset inventory and configuration documentation
• Procure required end-user services and maintain business continuity

Preferred Qualifications

• Microsoft Certification (MCSE) or equivalent certification in relevant programs desired
• Knowledge in configuring Cisco ASA and Sophos XG for firewall and VPN services. desired
• Knowledge of Linux operating systems (RHEL/CentOS/Ubuntu) is desired