Systems Contract Specialist

Summary

Join Twilio's Global Operations Support Systems team as a Systems Contract Specialist! This remote role, based in Colombia, focuses on managing systems contracts, renewals, and vendor relations. You will work with various teams (finance, legal, procurement, security) to ensure timely contract execution and invoice clearance. Responsibilities include contract renewal management, vendor relationship cultivation, and meticulous record-keeping of systems, spending, and renewal timelines. The ideal candidate possesses experience in systems contract management and procurement, along with strong communication and documentation skills. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Experience in Systems Contract Management, Procurement
• Understanding of how to raise purchase requisitions and manage contracts in relent tools
• Ability to follow up and work with procurement, legal and finance teams to get contracts approved and clear invoices on time
• Ability to work with Security and Privacy teams to initiate infosec reviews by documenting details
• Hands on experience raising a purchase requisition in systems like Oracle, checking contracts in Agiloft and familiarity with Google docs, Confluence, Airtable and Jira

Responsibilities

• Work on renewals of our systems contracts by creating and following up on purchase orders
• Cultivate relationships with our vendors and attend regular checkins
• Partner with business owners, finance, legal, procurement and security teams to ensure contracts are executed on time and invoices are cleared on time
• Maintain a meticulous list of systems with details of spend and renewal timelines
• Maintain vendor relations, attending regular check-ins and QBRs
• Keep track of new features and enhancements released and communicate with relevant teams
• Good written and verbal communication skills and able to articulate concepts/ideas in a clear, concise manner both to our vendors and partners as well as internal Twilio teams
• Work on thorough documentation of systems, cost and contract renewal information
• Ability to influence and build effective working relationships with all levels of the organization across different groups like Procurement, Legal, Finance and Business Stakeholder teams

Preferred Qualifications

• Basic understanding of Cloud based Business Applications and Systems
• Familiarity with cloud based solutions like Zendesk, Salesforce and related tools and apps
• Atleast 2 years of experience working in teams using business applications
• Scrum Certification and ability to run scrum calls and manage sprints in jira board for the team

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program