Systems Engineer II

Summary

Join Granicus, a leading Govtech company, and contribute to building and maintaining technology that connects governments and their constituents. As a Windows Systems Administrator, you will be responsible for maintaining and troubleshooting Windows servers, ensuring system resource logging and monitoring, and implementing automation of repeatable tasks. You will also participate in an on-call team to triage and troubleshoot production incidents. The ideal candidate possesses 3+ years of experience supporting Windows servers in a data center or cloud environment, expertise in MS Active Directory, and experience with scripting and automation. A strong understanding of security frameworks is also required. Granicus offers a remote-first work environment and a commitment to building a diverse and inclusive team.

Requirements

• You have 3+ years of experience supporting Windows servers in a data center or cloud environment
• You have experience with MS Active Directory configuration and management
• You have specific technical experience with:regular patching of infrastructure hardware and software systems
• You have specific technical experience with:certificates and certificate management
• You have specific technical experience with:Scripting / automation (e.g., Bash, Python, Ansible, Terraform, Git, PowerShell)
• You have an understanding of security frameworks such as ISO 27001, NIST 800-53 and/or FedRAMP
• You have worked in a large enterprise environment, providing Windows support
• You are passionate about technology and keep abreast of technical developments in your field
• You have the ability to adapt to a changing environment
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Follow infrastructure team processes and actively seek to improve them, especially as it relates to implementing automation of repeatable tasks
• Identify and fix problem areas in Windows servers that run Granicus products
• Execute quality changes and perform code and change request reviews
• As part of an on-call team, triage and troubleshoot efficiently and effectively during production incidents
• Ensure system resources and assets are logged and monitored along with appropriate actions for events
• Analyze log files and other infrastructure data using available tools
• Develop documentation to empower other team members and accurately represent projects and procedures
• Plan for and install new software/firmware releases and hardware/software upgrades to meet security and supportability requirements

Preferred Qualifications

Linux or any other Patching experience is a huge plus

Benefits

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand