Systems Improvement Advisor

Summary

Join Community Solutions as a Systems Improvement Advisor, Large Scale Change (SIA-LSC) and support the formation and sustainability of state and regional level backbone teams and strategies to end homelessness. You will build backbone partner staff capability in core competencies, lead systems change, and activate state and regional leaders. This role involves close collaboration with the LSC Senior Strategy Lead, supporting local community teams, and gathering insights from a cohort of local community teams. The SIA-LSC will support staff in leading coaching roles for strategies like will building, training, and focused improvement coaching. Success requires skills in identifying when each strategy is needed and leveraging Community Solutions' resources. The position is grant-funded for two years with potential renewal, offering a competitive salary and the flexibility to work remotely.

Requirements

• Three to five years of previous work experience in a professional environment
• Strong critical thinking and the ability to engage with complex challenges
• Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders
• Strong project management skills, as evidenced by leading projects to successful and measurable completion
• Experience with facilitation, public speaking, and coaching for improvement
• Passion for justice, equity, ending homelessness, and the belief it is possible
• Demonstrated understanding of structural racism and its impact on communities of color
• Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution

Responsibilities

• Build the will for sustainable participation and change in communities
• Clearly and compellingly present on Built for Zero learning, methods, outcomes, and/or offerings
• Support, leverage, and strengthen existing leadership structures and engage new partners where necessary, including engagement and support of BIPOC partners and those with lived experience of homelessness
• Results-oriented facilitation of teams with multi-sector stakeholders
• Support vertical integration and coordination between BfZ state and regional backbone and local team goals, actions, and priorities
• Support backbone team’s staff in convening local BfZ teams as a unique learning cohort, with a goal of enabling sustained work, led by state/regional backbone partners, after CS’s direct coaching ends
• Building upon, and in close coordination with, the work of other CS community-facing teams (e.g. BfZ Community Impact), build sustainable capacity in critical problem-solving areas: Assess the need for and deliver (or make available) appropriate training to communities and backbone partners, ensuring training is both cross-culturally relevant and culturally sensitive
• Deliver data quality, improvement science, and other core training support to backbone partners and local communities to support scaling quality data and the BfZ model
• Identify critical local capacity gaps and propose ways to fill them, (policy change, pass-through funding, partner engagement, etc.)
• Advance equitable access to training opportunities in communities
• Building upon, and in close coordination with, the work of other community-facing teams at CS (e.g. BfZ Community Impact), leverage the quality improvement process to help state and regional backbone partners: Assess the design and current performance of state, regional and local systems and identify key leverage points, with special attention to racially inequitable outcomes
• Set measurable, equitable and inclusive improvement aims
• Design workable, well organized measurement plans and build regularly updated datasets
• Design and implement tightly scoped improvement projects to drive rapid learning
• Interpret the results of improvement projects and make decisions about the abandonment, adaptation, or adoption of proposed changes at scale
• Surface and clarify specific policy barriers and levers that fall within regional and/or state jurisdiction, control, or influence: Leverage community data to determine resource and capacity gaps
• Identify the ways in which local, state, federal or institutional policy may be impeding reductions in homelessness and/or contributing to racially inequitable outcomes in local systems
• Support LSC team’s development of internal and external content, tools, and resources, designed to capture and share key learnings
• Support CS Communications, Partnerships and Policy teams with relevant, community-specific information to support implementation of broader CS policy agenda
• Support excellent strategy, execution and culture across the Built for Zero team: Participate in regular strategic planning and implementation meetings for the Large-Scale Change and Built for Zero initiatives
• Ensure project scopes, timelines and work plans are always up to date for relevant projects and assignments
• Participate in team-wide system for learning, iteration, knowledge capture and spread
• Proactively apply an equity lens in all circumstances, seeking to keep both equity and results at the center of team culture and work

Preferred Qualifications

• A demonstrated ability to achieve results using at least two critical problem-solving competencies Facilitation of teams toward shared goals
• Quality improvement (QI), improvement science, or continuous improvement
• Deep content knowledge in at least some of the following areas: Housing and homelessness policy
• Common state and regional (e.g., multi-county metro areas), jurisdictional policy, funding, and/or legislative levers that impact housing and homelessness (e.g., Medicaid, Zoning)
• Race equity policy and/or problem-solving
• HUD Continuum of Care funding and governance structures
• Evidence-based outreach, housing and service delivery models
• Upstream systems and funding structures

Benefits

• Generous benefits and opportunities for inspiring and transformational professional growth
• The salary range for this position is $76,634 to $97,921 depending on experience, proficiency, and qualifications
• This position can be located anywhere in the continental United States. The Built for Zero team has office space in Los Angeles, and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions